General terms and conditions
Purchase process
Payment method
Delivery and shipment
Return of the goods
Personal data protection
GENERAL TERMS AND CONDITIONS
The wandi.eu online store is managed by the company Urbana igrala d.o.o., hereinafter referred to as the provider or manager. The general terms and conditions of the Urbana igrala online store have been compiled in accordance with the Consumer Protection Act (ZVPot-UPB2) and on the basis of the recommendations of the Chamber of Commerce and Industry. We advise you to carefully read the general terms and conditions below before using the online store. By using the website www.wandi.eu, express your agreement with the stated terms and conditions. If you do not agree with the terms, please do not use the online store. Manager of the online store , reserves the right to change the terms of business of the online store . Users will be informed about changes in the general terms and conditions on the website of the online store . By making a purchase, every visitor to the online store also becomes a user or customer. The General Terms and Conditions deal with the operation of the online store, user rights and the business relationship between the provider and the customer. BuyerCustomers in the online store can be natural or legal persons. Natural persons are additionally protected from purchase by the Consumer Protection Act. Users guarantee the compliance of the data provided during registration and in the purchase process. In case of customer errors, abuses or violations, the company reserves the right to enforce claims for damages. Accessibility of information (summary of legislation) The provider undertakes to always provide the customer with the following information:
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- company identity (company name and registered office, register number)
b ) contact addresses that enable fast and efficient communication (e-mail, telephone)
c) essential characteristics of goods or services (including after-sales services and guarantees)
d) availability of products (any product or service offered on the website should would be available within a reasonable time)
e) conditions of delivery of the product or execution of the service (method, place and time of delivery)
f) all prices must be clearly and unambiguously determined and must show or already include taxes and shipping costs) method of payment and delivery ) time validity of the offer and
g) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product) the complaint procedure must be explained, including all information about the contact person or customer service.
PURCHASE PROCESS
After entering your personal data and confirming that you accept our terms of business, your order will to be sent for confirmation. With our order confirmation, you will receive a summary of the order with a pro forma invoice to your e-mail address, and thus the purchase is considered final. We will also include delivery costs in your proforma invoice. The usual delivery time is 2-5 working days (Slovenia area). If the product is not in stock, we will inform you by phone or e-mail about the possible delivery time. After entering all the data, in the final step Review of the order, the customer is given the last review of the order and all costs. The customer can complete the purchase by clicking on the Submit Order . Order accepted After placing the order, the customer receives a notification by e-mail that the order has been confirmed If the customer does not cancel the order, the order goes into further processing (If the customer decides to pay by proforma invoice, the provider will usually send the customer a pro forma invoice by e-mail. The order will go into further processing only when payment is detected.). The bidder then, within two working days, reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The bidder may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the buyer by e-mail of the estimated delivery time. The contract on the purchase of ordered items between the buyer and the bidder is irrevocably concluded at this stage. If the user decides to deliver the ordered goods to the selected address, the bidder prepares, sends the goods within the agreed time and notifies the buyer by e-mail. In the mentioned e-mail, the provider also informs the buyer about the return policy, where he can turn in case of delay in delivery and where he can turn in case of complaint. If you have decided to personally pick up the ordered goods We inform you by e-mail that the ordered goods are ready for personal collection.
PAYMENT METHOD
The current online store wandi.eu enables the following forms of payment:
Payment by cash on delivery. Cash on delivery is only possible for orders with a total value of up to EUR 300.
According to the proforma invoice or by transfer to the transaction account of the manager of the online store wandi.eu, the company Urbana igrala d.o.o. Payment is made on the basis of the received electronic message or. estimate. When paying, be sure to provide the exact reference and thus allow us to automatically transfer payment information to our information system and thus ensure faster execution. Prices are not valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above methods of payment, under the above conditions. Despite efforts to provide up-to-date and accurate information, price information may be inaccurate. In case of non-updated price or in case the price of the item changes during the order processing, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will go to mutual satisfaction. the moment when the bidder confirms the order (the buyer receives an e-mail about the status Order confirmed). From this moment, all prices and other conditions are fixed and apply to both the provider and the tenant. All prices are in EUR. The regular price is the recommended retail price of the manufacturer or. supplier. The online price is the price at which the products are available to all users of the wandi.eu online store.
Payment on PayPal account or using” VISA” or “MasterCard” payment cards
DELIVERY
We try to ensure that the products ordered use online store are delivered in the shortest possible time. Delivery of packages is taken care of by our contractual partner . We also deliver part of the deliveries at our own expense. The suppliers deliver the ordered products to the entrance at the selected address. Delivery to the selected place in your apartment, house or office and install the product are not included in the price of the product. Remember that you must be properly prepared for the transfer of larger and heavier products to higher floors of residential buildings and provide assistance. Delivery costs depend on the weight and quantity of ordered products and are written next to the products. allows you to have your ordered products delivered to addresses that are not identical to your home address. Thus, we can deliver the ordered goods to you, e.g. on the weekend or at work. Alternative addresses can be written in the “note” section. Delivery deadlines The buyer is informed about the expected delivery time upon confirmation of the order by the provider in the e-mail Order confirmed. Products that are in stock usually go on the road the same day. When ordering larger products that have e.g. different delivery times, the provider reserves the right to send goods in larger shipments. Shipping in larger shipments does not incur any additional costs for the buyer. It is possible to pick up the goods in person at the company’s warehouse during working days by prior arrangement. You can only pick up the ordered goods when they are ready to be picked up. When the ordered goods are ready for collection, we will inform you via e-mail or by phone, if you have entered them.
SHIPPING
All orders are shipped from our headquarters in the heart of Europe, Slovenia. Please note that for all orders made from countries outside the EU, shipments may be subject to import fees and taxes that are due on arrival and are not covered by the shipping costs charged in our web store. It’s impossible for us to determine customs charges as they vary from country to country and state to state. If you need any detailed information about these charges, please contact your local customs office. Tell them you’ll be receiving a shipment from Slovenia, Europe in the amount of your purchase value. They’ll be able to calculate the exact fees.
We ship in EU countries and worldwide Exactly information about the delivery times and shipping costs , will to be calltulated on the dates about delivery place and shipment quantity.It will to be sent to customer in sent proforma invoice !
RETURN OF GOODS
Pursuant to the Consumer Protection Act (ZVPot-UPB2), in the case of distance contracts, the consumer has the right to notify the company in writing within fifteen days that he is withdrawing from the contract, without having to state a reason. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. The buyer must notify the bidder in writing of the intended return, no later than within 15 days of receiving the goods.. If the buyer withdraws from the contract, he must send the goods undamaged and in the same quantity to the company within fifteen days after the notification referred to in the previous paragraph. The goods must be returned together with the original packaging. Products with visible traces of assembly (used guides, installation scratches, installed handles, drilling, etc.) cannot be returned as the visible traces of assembly are considered as damage that occurs during installation. Do not mount or get to use the products , until you are sure they meet your requirements. Items purchased at a distance are not intended to be used within the legal time to withdraw from the contract. The option to withdraw from the contract is intended so that you can open the item, inspect it and if it does not suit you, or if your expectations were wrong, you withdraw from the purchase. The consumer has no right to withdraw from the contract. following the precise instructions of the consumer, adapted to his personal needs, which by its nature is not suitable for return, which is perishable or has already expired. These recommendations do not apply if the goods are destroyed, damaged, defective at the time of purchase, it does not work or its quantity has decreased without the consumer being at fault. Upon receipt of the goods, in person or upon delivery, the buyer is obliged to inspect the conformity of the goods with the order. In the event of visible damage to the packaging, the customer’s complaint must be submitted to the provider or delivery service upon receipt of the goods. The buyer is not obliged to accept such goods and may refuse the shipment. In the event that the package is physically damaged, lacks content or shows signs of opening, or the products in the package are damaged, but the customer still took over such a package, the customer must initiate a complaint procedure with the delivery service or provider. We will make sure that the complaint is resolved as soon as possible. WarrantyItems have a warranty if stated.The warranty periods are stated on the warranty sheets or on the invoice.Warranty information is also stated on the product presentation page. The manufacturer is, in accordance with the law, obliged to provide the buyer with a guarantee for the faultless operation of the purchased goods. The warranty can be claimed by the buyer directly from the manufacturer. The warranty can be claimed by the buyer with the seller’s account. The manufacturer is obliged to perform warranty repair within 45 days of receipt of the goods, otherwise the item must be replaced with another, equivalent and faultless item.
PERSONAL DATA PROTECTION
Manager of online stores wandi.com. has been ( accordance with the Personal Data Protection Act ZVOP-1-UPB1), obliged to protect the personal data of its users. For the purposes of executing orders, the administrator keeps the following data: name and surname address and place of residence e-mail contact telephone number and other data that users enter in the forms on the online store wandi.com . Your delivery address and occasionally telephone number will be provided to the delivery services solely for the purpose of making the delivery. The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the items, their availability and price may change so quickly that the provider fails to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him to cancel the order or replace the ordered item.
Complaints and disputes. The provider complies with applicable consumer protection laws,the customer can connect by phone or email. The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably. Legal notice Online store urbana-igrala.siin all data, images and graphics displayed on the website are the property of the company